Question 1

Can I book a specific spot/cottage/apartment?

Accepted Answer

No. You book accommodation of a certain category and price level. You will find out the specific spot/apartment/cottage within the category you booked upon arrival. We call this 'pool booking' (as opposed to 'site booking'). However, you are welcome to leave requests and we will try to allocate spots according to these requests if possible :)The advantage of 'pool booking' is that we continuously optimize available units, and guests who want to stay for several days do not need to change spots/apartments/cottages during their stay, which would often otherwise be the case.Link to the Area Map

Question 2

Is there any age restrictions?

Accepted Answer

There are some ... Minors are not permitted to enter letting agreements, so you must be 18+ at the time of booking. Everyone in your group under the age of 18 must have a parent/guardian present throughout the let.

Some of our activites and events also have age restrictions. For example; our wind surfing courses are for 13 years old and above, For mountain bike course you must be 10 or older and for The Octoberfest you has to be 18.

Question 3

When may I check in?

Accepted Answer

Check in for cabins, hotels and apartments from 3PM. For camping pitches from 2PM.

In low season there sometimes possible to come earlier. Please contact the reception at latest the evening before arraival if you want to check in earlier.
 
If you arrive outside the receptions opening hours let us know in and we come back to you.

Question 4

When must I leave?

Accepted Answer

If you stay in cabin, hotel or apartment you must check out no later than 11AM. 
 
Staying at a camping pitch you must check out no later than noon.
 
During low season there sometimes is possible to stay a little longer on departure day. Talk with the reception.

Question 5

Can I bring my pet?

Accepted Answer

Pets are welcome throughout the campsite, both restaurants but not the pool area. Resting must take place outside the campsite. Dogs must be kept on a leash and, according to Varberg Municipality regulations, may not be on the beach during the period May to September. Pets are allowed in some cottages and apartments. Please inform reception when booking if you intend to bring a pet or if anyone in your party has a pet allergy.

Question 6

When and how do i pay?

Accepted Answer

When you make a booking, you register your payment card. You will then be automatically charged 10% (if you booked apartments/cottages) or 20% (if you booked camping) of the total booking value 10 days after booking, and the remaining 80-90% will be charged 40 days before arrival. You can, of course, pay the full amount immediately if you prefer. If you book within 40 days before arrival, your payment card will be charged the full amount 2 days after booking.

Here is a PDF showing the different steps in booking and payment >

Payment from abroad with invoice

Use IBAN and BIC code – SWIFT/BIC – Swedsess, Bank – Swedbank, SE-10534 Stockholm, Sweden. IBAN – SE08 8000 0008 3881 3601 3266

Booking Conditions

Other booking conditions can be found here. here.

Question 7

I've got a friend staying. Could you tell me where?

Accepted Answer

No. We care for our guests inetgrity and do not share such information.

Question 8

We've an extra car, where do we leave it?

Accepted Answer

During peak season we've a very limited number of parking space. Included in rent of cabin, hotel or apartment one parking lot is included.

For camping pitch one vehicle is included placed inside the pitch.

We do have a few extra parking lots you may rent for a fee. Please contact the reception for avaiability. There is some parking lots outside the camp site. During peak season they are frequentlu occupied.

During low season, we, subject to availability and only after agreement with reception, may allow one additional vehicle per pitch.
 
Please note that parking outside Restaurang Solviken is forbidden between 2am and 6am.

Question 9

Do you have seasonal pitches?

Accepted Answer

Sure we do! They are however in high demand and very popular. If you aspire for one you may have to queue for some time. All information here.

Question 10

How do I make an cancellation?

Accepted Answer

Check your confirmation to see which rate you have booked – there you can also read more precisely what applies to your specific booking. Below are some general cancellation terms:Cancellation with the Flex rateFor cancellations of individual bookings made with the Flex rate at least two (2) days before arrival, a charge of 20% of the total amount paid for the booking applies. For cancellations 1–0 days before arrival, 100% of the total booking value is charged.Cancellation with the Standard rateFor cancellations of individual bookings made at the Standard rate:40 days or more before arrival: 10–20% of the total price (depending on the unit booked)39–8 days before the arrival day: 25% of the total price7–2 days before the arrival day: 75% of the total price1–0 days before the arrival day: 100% of the total priceBooking termsYou can find other booking terms here.

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