Question 1

Can I book a specific spot/cottage/apartment?

Accepted Answer

Can I book a specific spot/cottage/apartment? No. You book accommodation of a certain category and price level. You will find out the specific spot/apartment/cottage within the category you booked upon arrival. We call this 'pool booking' (as opposed to 'site booking'). However, you are welcome to leave requests and we will try to allocate spots according to these requests if possible :)

The advantage of 'pool booking' is that we continuously optimize available units, and guests who want to stay for several days do not need to change spots/apartments/cottages during their stay, which would often otherwise be the case.

Link to the Area Map(https://www.apelviken.se/_files/ugd/68b2a7_83851ae9c179454986da3b0215d2b812.pdf)

Question 2

Is there any age restrictions?

Accepted Answer

There are some ... Minors are not permitted to enter letting agreements, so you must be 18+ at the time of booking. Everyone in your group under the age of 18 must have a parent/guardian present throughout the let.

Some of our activites and events also have age restrictions. For example; our wind surfing courses are for 13 years old and above, For mountain bike course you must be 10 or older and for The Octoberfest you has to be 18.

Question 3

When may I check in?

Accepted Answer

Check in for cabins, hotels and apartments from 3PM. For camping pitches from 2PM.

In low season there sometimes possible to come earlier. Please contact the reception at latest the evening before arraival if you want to check in earlier.
 
If you arrive outside the receptions opening hours (https://www.apelviken.se/oeppettider?lang=en)let us know in and we come back to you.

Question 4

When must I leave?

Accepted Answer

If you stay in cabin, hotel or apartment you must check out no later than 11AM. 
 
Staying at a camping pitch you must check out no later than noon.
 
During low season there sometimes is possible to stay a little longer on departure day. Talk with the reception.

Question 5

Can I bring my pet?

Accepted Answer

Pets are allowed on all the camping. But you'll put a leash on and walk the dog outside the camping area. Dogs are not allowed on the beach from May to September.

We allow pets in some of our cabins and apartments. Please inform the reception if you bring pets, or if somone in the company is allergic.

Question 6

When and how do i pay?

Accepted Answer

When you make a booking, you register your payment card. You will then be automatically charged 10% (if you booked apartments/cottages) or 20% (if you booked camping) of the total booking value 10 days after booking, and the remaining 80-90% will be charged 40 days before arrival. You can, of course, pay the full amount immediately if you prefer. If you book within 40 days before arrival, your payment card will be charged the full amount 2 days after booking.

Here is a PDF showing the different steps in booking and payment >(https://68b2a73f-e494-42a0-bc85-cc292adb1643.usrfiles.com/ugd/68b2a7_3988c3cf8dfd4e56852acd2246afdf54.pdf)

Payment from abroad with invoice

Use IBAN and BIC code – SWIFT/BIC – Swedsess, Bank – Swedbank, SE-10534 Stockholm, Sweden. IBAN – SE08 8000 0008 3881 3601 3266

Booking Conditions

Other booking conditions can be found here. here.(https://www.apelviken.se/bokningsvillkor?lang=en)

Question 7

I've got a friend staying. Could you tell me where?

Accepted Answer

No. We care for our guests inetgrity and do not share such information.

Question 8

We've an extra car, where do we leave it?

Accepted Answer

During peak season we've a very limited number of parking space. Included in rent of cabin, hotel or apartment one parking lot is included.

For camping pitch one vehicle is included placed inside the pitch.

We do have a few extra parking lots you may rent for a fee. Please contact the reception for avaiability. There is some parking lots outside the camp site. During peak season they are frequentlu occupied.

During low season, we, subject to availability and only after agreement with reception, may allow one additional vehicle per pitch.
 
Please note that parking outside Restaurang Solviken is forbidden between 2am and 6am.

Question 9

Do you have seasonal pitches?

Accepted Answer

Sure we do! They are however in high demand and very popular. If you aspire for one you may have to queue for some time. All information here.(https://www.apelviken.se/saesongscamping?lang=en)

Question 10

How do I make an cancellation?

Accepted Answer

Cancellation protection can be purchased for a fee of SEK 250 per let. With Cancellation Protection, cancellation is permitted until the day of arrival if

• You yourselves, or a close relative, have become ill, or suffered a death or accident.
 • A serious event occurs that could not have been foreseen at the time of booking and that affects the home or family (customer, customer's partner, family registered at the same address or fellow guest). 
 • You are prevented from using your booking due to unemployment or new employment

When invoking reasons in accordance with above, such shall, upon request, be substantiated with supporting documentation/attest rom, for example, a doctor, government agency, insurance company or similar authority.

Cancellation with Cancellation Protection

Cancellations are to be requested directly to Destination Apelviken. When exercising Cancellation Protection, Destination Apelviken retains the fee for the Cancellation Protection itself, plus any Service Fees.

Cancellation without Cancellation Protextion

In case of cancellation without Cancellation Protection, a cancellation fee will be charged in accordance with below

40 or more before arrival:  10% of total price
39-8 days before arrival:  25% of total price
7-2 days before arrival:  75% of total price
1-0 days before arrival:  100% of total price
 
Terms and Conditions
 
This and all other terms you'll find here.(https://www.apelviken.se/bokningsvillkor?lang=en)

Dear Friends

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